Privacy Policy

Last updated: July 7, 2025

The Smart Patrolling App is developed and managed by the Ministry of Forests and Environment, Bagamati Province, Nepal. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Smart Patrolling App. Please read this policy carefully to understand our practices regarding your data.

By using the Smart Patrolling App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

To access and use the Smart Patrolling App, you must log in with a username and password that have been pre-created and securely stored in our database. This information is used solely for authentication purposes.

Media Content

During a Smart Patrolling App session, you will record photos, videos, and audio recordings related to your work. These media files are collected and stored as part of the session data.

Location Data

The app collects your mobile device’s GPS location data during each Smart Patrolling App session. This location information is used to provide geographical context to your session records and documents.

Usage Data

We do not collect any additional usage data, tracking data, cookies, or analytics information.

How We Use Your Information

The information collected is used for the following purposes:

• Session Recording and Document Management: To create, review, and submit Gasti sessions including all media and location data.
• Workflow Facilitation: To route submitted documents through the appropriate departmental workflow, including enabling comments and document review by department heads.
• User Authentication: To securely verify user identity and prevent unauthorized access.
• Service Improvement: To maintain and improve the app’s performance, security, and features.
• Communication: To communicate with you about your account or the app as necessary.

Data Storage and Security

All data, including user credentials, session media, and location information, is stored on privately managed servers controlled by us. We use a MySQL database for secure storage of data.

We implement standard security practices to protect against unauthorized access, data loss, or misuse, including:

• Encrypted password storage
• Secure server configurations
• Regular security assessments

Data is stored within our own infrastructure and is not hosted on third-party cloud platforms.

Data Sharing and Disclosure

Your personal information and session data are not shared with any third parties, advertisers, or external organizations.

Data is only accessible within the app by authenticated users and authorized department heads involved in the document workflow. No data is sold, rented, or otherwise distributed.

User Rights and Data Control

Before submission, users can review and edit the session title and add or remove media (photos, videos, audio) before submitting the session document.

After submission, once a patrolling session is submitted and a document is created, no further modifications or deletions of the data are permitted to ensure integrity and accountability.

If you have any concerns about your data or require assistance, please contact us (see Contact Us section).

Children’s Privacy

The Smart Patrolling App is designed for use by authorized adults only. We do not knowingly collect data from children under 13 years of age. If you believe we have inadvertently collected data from a child under 13, please contact us immediately.

Cookies and Tracking

The Smart Patrolling App does not use cookies or any tracking technologies such as Google Analytics, Firebase Analytics, or similar services. We respect your privacy and do not engage in behavioral tracking.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy with a new effective date. Please review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• By visiting this page on our website: https://mofe.bagamati.gov.np
• By email: mofe@bagamati.gov.np

We will respond to your inquiries promptly and do our best to address any issues.